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Customer Grievance Redressal Policy

  • Customer service is extremely important for sustained business growth and as an organization, Corpone BPO strives to ensure that our customers receive exemplary service across different touch points.
    • Purpose
  • Customer complaints constitute an important voice of customer, and this policy details complaint handling through a structured grievance redressal framework. Complaint redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.
    The Grievance Redressal policy follows the following principles:
  •   Customers are treated fairly.
  •   Complaints raised by customers are dealt with courtesy and in a timely manner.
  •   Customers are informed of avenues to escalate their complaints within the organization, and their rights if they are not satisfied with the resolution of their complaints.
  •   The employees work in good faith and without prejudice, towards the interests of the customers.
  • CorpOne BPO has established a customer grievance redressal policy to ensure the timely and effective resolution of customer complaints and maintain customer satisfaction and trust in the call centre’s services. This policy applies to all customers who have availed themselves of CorpOne BPO's services and have a grievance or complaint about their interaction with the CorpOne BPO.
  • CorpOne BPO has appointed a customer grievance redressal officer (CGRO) who will be responsible for the overall management and resolution of customer grievances. The CGRO will be able to escalate grievances to the appropriate authority for resolution.
  • The customer grievance redressal officer (CGRO) and customer service team will be responsible for resolving complaints to the customer's satisfaction within a period of seven to ten business days, and every effort will be made to offer appropriate alternate solutions where possible.
  • Customers can raise their concerns through email or voice support, and the company will respond within seven to ten business days. If the customer is not satisfied, they can escalate the matter to the Grievance Redressal Officer, who will endeavour to resolve the grievance. Customers are requested to address all their grievances to the Grievance Redressal Officer.
  • The Grievance Redressal Officer may be reached on the provided email, phone, or address during specific hours. Grievance Redressal officer email: gro@corpone.co.in
    • Mobile No. +91-8297789089
  • The Grievance Redressal Officer may be reached on the number provided above anytime between 09 AM to 06 PM from Monday to Saturday or through the e-mail address above.